Tier 1 Support Specialist - Remote - Night Shift

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PerfectServe

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Healthcare • physician answering service • hospital communication • physician network • clinical communication

201 - 500

💰 Private Equity Round on 2018-05

Description

• What is PerfectServe? • PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. • Position Overview: We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. • To support PerfectServe’s continued growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team. • Specialists will be responsible for supporting and delighting PerfectServe’s end users - physicians, nurses and system administrators. • This position requires interaction with people and technology while either standing or sitting. • PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination.

Requirements

• While we have some M-F daytime schedules available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required • Willingness and excitement to work evenings or overnights and/or weekends • Strong technical aptitude • Excellent written and verbal communication skills • Excellent analytical and troubleshooting skills • Ability to work in a fast-paced environment and successfully prioritize competing tasks • High customer empathy and exceptional customer service skills • Access to high-speed internet • Able to start on December 2, 2024. • Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment - which will either be an evening or overnight shift that includes at least 1 weekend day • Our team is currently only looking for candidates that are located within the U.S.

Benefits

• Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy • Internal Advancement Opportunities