Customer Operations Leader

November 27

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PerkinElmer

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Environmental Analysis • Forensics & Toxicology • Industrial Analysis • Lab Service Solutions • Pharmaceutical

5001 - 10000

Description

• Identify & Respond to Customer Inquiries. • Acknowledge the customer, determine the nature of the call and provide a customer focused first point of contact to answer customer inquiries. • Initiate outgoing calls focused on requesting and expediting requests for service and scheduling of activities. • Monitor & respond to email, voicemail, web portal and fax to ensure requests are responded to according to established standards and KPI’s by customer. • Review and schedule preventive maintenance and other scheduled compliance activities. • Follow up on service events to confirm the event has been completed and the customer is satisfied. • Ensure purchase requisitions are closed within 180 days, and work with PO Specialists.

Requirements

• B.A/B.S. Degree or Associate Degree, or 3+ years of experience in a team-based customer service environment. • Ability to work effectively in a team and individually; organized with good time management skills. • Bias for action and high level of commitment to customer. • Excellent verbal and written communications skills. • Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required. • Proficiency in Microsoft Office; SAP experience desirable. • Language: English and Country Language for assigned customers