Customer Care Agent, German Speaking

2 days ago

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PetLab Co.

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We’re PetLab Co. A company built for pet owners, by pet owners.

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Description

• You’ll be the voice of a trusted brand that helps pets feel better at every stage of life. • Your primary responsibility will be answering calls from our customers and helping them find solutions. • 90% of your time will be dedicated to frontline work. • 10% of your time will be assisting on other projects, as needed, along with goal setting and review.

Requirements

• 1-3 years relevant work experience. • Familiarity with helpdesk software. • Knowledge of Microsoft 365 software is preferred. • Experience in a direct-to-consumer environment is preferred. • Fluent in English and German

Benefits

• Private Health Care through Vitality • Generous Annual Leave - 28 days + public and bank holidays • Flexible Working Hours – We focus on results and trust people to manage their time, whether working from home, while travelling, or in the office! • Help@Hand – Employee Assistance Programme • Royal London Pension Scheme – We offer a workplace pension scheme with one of the UK’s leading providers of group pensions. With an employer contribution of 5%! • Enhanced Maternity / Paternity / Adoption Leave – because time with new family members is important! • Puppy Therapy – working in partnership with Paws in Work to provide a boost of oxytocin twice a year. • Generous Learning and development budget – We always want you to keep learning. • Free breakfast, fruits and snacks – refuel and revitalise with free munchies in the office. • Working Environment – dogs are welcome! • Life Assurance – In the event of your death, while employed by us, your chosen beneficiaries will be provided with a tax-free lump sum equivalent of four times your basic salary. • Gympass – All in one subscription bringing you the largest selection of gyms, studios and apps. • Electric Vehicle Scheme – Employees sacrifice salary in return for a new electric car, typically saving 30-40% of costs through income and tax and national insurance. • Give Back Day – An extra day off in the year to volunteer plus a £50 contribution to your chosen charity. • Health Cash Benefit – We offer the bronze package with enables you to claim a certain amount of cashback when you pay for something that is health related, i.e dental.