Implementation Specialist

March 26

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Petvisor

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Petvisor is a company that specializes in providing mobile-enabled technologies to pet care professionals, helping them deliver better services to pets and their families. As a parent company to several tech companies within the veterinary health and pet services sectors, Petvisor offers tools to engage customers, streamline operations, and promote business growth. With a mission to bring together founder-led companies focused on improving the lives of pets, pet parents, and veterinarians, Petvisor aims to create a comprehensive pet health and wellness platform. Their technologies support various veterinary clinics and grooming facilities, reaching millions of pet parents.

vetmed • vettech • veterinary • veterinarians • SaaS

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

📋 Description

• The Client Implementation Specialist role is key to the successful integration of our products and services within our organization. • This position exists to streamline the implementation process, ensuring it aligns with the company's objectives and effectively meets customer and business needs. • Reporting to the Director of Implementation in the UK, you will also be responsible for identifying and resolving resource constraints or bottlenecks that may hinder the quality and timeline of implementation. • This position is critical to the company's onboarding journey, driving the organization forward.

🎯 Requirements

• Minimum of 1 year of experience in a customer-facing role, preferably in software implementation, customer success, or a related field with primary customer communications over the phone • 1+ year experience in a veterinary practice required • Strong communication skills to effectively collaborate with customers, project managers, and cross-functional teams • Analytical thinking and the ability to dissect complex technical requirements and translate them into actionable tasks • Time management and multitasking skills to handle multiple projects and priorities simultaneously • ​​Willingness to perform routine tasks and handle a high volume of calls, many of which may require similar solutions or responses. • Great team player who collaborates and is wildly invested in the success of Vetstoria customers • Ability to work under pressure in a fast-paced environment while maintaining a high level of detail and focus on goals • Experience working with CRM systems (Hubspot, Salesforce, Zendesk, etc.) and project management softwares (Jira, Wrike, Smartsheets, Asana, etc.), preferred, but not required

🏖️ Benefits

• Flexible Time Off • 10 Days Sick Leave • 7 Paid Annual Holidays • Paid Parental Leave • $350 ASD Annual Stipend for Learning and Development