Service Operations Manager - Europe

October 8

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Philips

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Healthcare • Medical Devices • Health systems • Cardiology • Healthtech

10,000+

Description

• Lead the CVI L1 support team in the assigned territory, fostering team growth and technical development. • Collaborate with CVI L2 support and other team members to meet customer commitments. • Manage and qualify customer calls for CVI products in the assigned region, providing first-line technical support and troubleshooting. • Escalate complex issues to the Business Unit (BU) and act as a communication link between field teams and BU. • Maintain customer satisfaction by ensuring timely and effective problem resolution and follow-up. • Perform system maintenance during onsite visits and provide training for customers and internal users. • Liaise with customers, field organizations, BUs, and third-party partners to address technical issues. • Collaborate with the BU to test hotfixes and new product releases, ensuring systems remain current. • Stay up to date with relevant technology and technical requirements of CVI products. • Ensure accurate and timely completion of administrative tasks and documentation, including call logs, tickets, and quality processes.

Requirements

• Bachelor’s degree in Computer Science, Medical Informatics, or equivalent. • Leadership experience in technical customer-facing roles. • Experience with Philips cardiology suite (ISCV, XPER) is an advantage. • Proficiency in Windows OS, Windows Server, SQL, networking, and clinical IT infrastructure. • Familiarity with hospital IT interfaces (DICOM, HL7) and clinical workflows. • Excellent communication skills (English & German required; French desirable). • Strong problem-solving, analytical, and IT/networking abilities.