Senior Program Manager

August 23

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Pindrop

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anti-fraud • phone fraud • fraud • authentication • call center authentication

201 - 500

Description

• You will be responsible for daily customer interaction to plan, coordinate, align resources and establish a process for successful implementation of the Pindrop solutions in large enterprise call centers. • You will need to work with the Customer team and other teams within Pindrop to make sure tasks are executed as planned and that customer expectations are met. • You will work for a cutting-edge information security startup in an environment that fosters innovation, supports learning, recognizes style, and rewards effort.

Requirements

• You are a proven Project Manager with a minimum of 8 years of experience in a SaaS company working with enterprise clients • You are a leader, have strong planning, scheduling and tracking skills • You can clearly communicate across all levels in an organization • You are customer focused and always have a positive attitude. • You are resilient in the face of challenges, change, and ambiguity • You are optimistic and believe that you can make a problem into a solution • You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed • You take accountability, do the things you say you’ll do, under-promise and over-deliver • You are nimble and adaptable when priorities change and continue to see the “forest through the trees” • You are humble, willing to learn and accept guidance and constructive criticism.

Benefits

• Competitive compensation, including equity for all employees • Unlimited Paid Time Off (PTO) • 4 company-wide rest days in 2024 where the entire company rests and recharges! • Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! • Best-in-class Health Savings Account (HSA) employer contribution • Affordable vision and dental plans for you and your family • Employer-provided life and disability coverage with additional supplemental options • Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! • Identity protection through Norton LifeLock • Remote-first culture with opportunities for in-person team events • Recurring monthly home office allowance • When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages! • Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!) • Company holidays • Annual professional development and learning benefit • Pick your own Apple MacBook Pro • Retirement plan with competitive 401(k) match • Wellness Program including Employee Assistance Program, 24/7 Telemedicine