Support Escalation Engineer

September 5

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The team behind TiDB, 𝘵𝘩𝘦 database that drives your digital transformation with a single source of truth at scale.

Open Source • Distributed database • SQL database • Key-Value store • HTAP

501 - 1000

💰 Series B on 2021-11

Description

• Managing and resolving critical issue escalations in TiDB/TiDB Cloud promptly and effectively. • Spearheading the enhancement of support capabilities and tools to optimize troubleshooting efficiency. • Ensuring readiness for new TiDB/TiDB Cloud feature rollouts through meticulous preparation. • Identifying and prioritizing top issues, while imparting valuable insights to the product and development units.

Requirements

• A Bachelor's degree or higher in Computer Science or a related field from a nationally accredited institution. • A solid background of 8 or more years in database development, technical support, or relevant fields. • Proficiency in operational methodologies and adept management of relational databases like MySQL or Oracle; familiarity with NoSQL, NewSQL, or related technologies is advantageous. • Demonstrated ability to succinctly summarize solutions and disseminate knowledge effectively. • Proficient in diagnosing complex issues, adept at pinpointing potential bugs or product-related challenges. • Exceptional communication skills, coupled with a keen sense of work ownership and a collaborative ethos within the team dynamic.