CRM and Workforce Management Administrator

March 16

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Pirate Ship

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Pirate Ship is a web-based shipping software platform that offers users the ability to save money on shipping with carriers like USPS and UPS. The company provides an easy-to-use interface for quickly comparing shipping rates, accessing pre-negotiated discounts, and printing labels in bulk. Pirate Ship does not charge monthly fees or hidden costs, instead making its revenue through arrangements with the carriers. Its service is designed to be user-friendly, offering features such as integrated shipment reports, easy tracking of packages, and excellent customer support. The software is marketed as so simple that even a one-eyed pirate could use it, emphasizing its intuitive design and cost-saving capabilities for both individual shippers and businesses.

Pirate Jokes and Shipping

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🚗 Transport

📋 Description

• Pirates Wanted: CRM & Workforce Management Administrator • Every ecommerce business deserves the cheapest shipping rates. That’s why Pirate Ship’s simple shipping software levels the playing field for small businesses, giving them free access to the deepest shipping discounts with no fees or hidden costs. • We offer competitive pay, exceptional benefits, and the opportunity to tell people you’re a pirate when they ask what you do. • Responsibilities: • Fire the cannons: (Optimize CRM & WFM Systems) Maintain and enhance our CRM and Workforce Management tools to support a high-performing CX team. • Anchors away: (Own the CRM Tool) Ensure full CRM functionality leveraged, such as working cross-functionally to support data capturing needs, survey distribution, and email campaign support. • Chart a course: (Workforce Planning & Forecasting) Own and maintain the WFM tool, ensuring its accuracy, optimization, and full utilization of features.

🎯 Requirements

• 8+ years of experience in CRM administration (Intercom preferred) and WFM systems. • Strong background in workforce planning, scheduling, and forecasting. • Expertise in workflow automation and integrations. • Experience in analyzing customer support metrics to drive decisions. • AI and automation experience, particularly in a CX environment. • Strong project management skills and ability to execute system improvements. • Ability to work cross-functionally with CX, Operations, and IT teams. • Strong problem-solving skills and adaptability in a fast-paced environment.

🏖️ Benefits

• Compensation - The pay range for this role is $110,000-$120,000 yearly USD plus a performance based bonus. • Vacation Time - We offer 144 hours of accrued vacation time to start to keep our pirates rested & rejuvenated! • Paid Holidays - 12 paid holidays per year. • Paid Sick Time - 80 hours annually. • Medical Insurance - 100% covered for Pirates by the company and kicks in the first of the month after enrollment. If you want to add any dependents (spouse, partner or children), they’ll be 50% covered. • Dental and Vision - 100% covered for Pirates and 50% covered for dependents. • 401(K) - We offer a Traditional 401(K) and a Roth 401(K), and pirates who contribute 1-3% of their annual salary get matched 100% by the company. • Parental Leave - Full 12 weeks for parents for the birth, adoption, or foster placement of a child. • Home Office Reimbursement - We provide a one-time home office reimbursement of up to $1,500 to purchase an ergonomic desk and chair. • Other Stipends for Remote Individuals - Wifi & snacks, we’ve got y’er back! • Virtual Tacos for ARRrrrsome Rewards - “Hey Taco!” is our employee recognition program where you can give and receive virtual "Tacos" which can be redeemed for rewards.