Product Ops Engineer - API

October 18

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Plivo

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Web 2.0 • Telephony 2.0 • Cloud Telephony • VoIP • SIP

201 - 500

Description

• Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers with confidence. • Plivo’s mission is to simplify business communications. • Thousands of businesses around the globe rely on Plivo to power their voice and SMS communications on a global scale. • Plivo has been profitable for the past 7+ years and is among the leading global CPaaS companies. • The primary responsibility of the Product Operations team is to ensure business continuity while keeping costs & margins in-check.

Requirements

• Must have minimum experience of 1 - 3 years in a vendor-facing support business. • Good technical aptitude to ramp up on technical and business concepts. • Must have excellent verbal and written communication skills in the English language. • Demonstrable problem solving and troubleshooting skills, logical thought process. • Business data analysis and good skills in tools such as MS Excel and Google sheets. • Working knowledge of SQL is preferred. • Good to have an understanding of commerce platform concepts and procedures including online services, general billing, and commerce systems processes (e.g., invoicing, credit card transactions). • Must have polished interaction and great interpersonal skills to interact with our global partners.

Benefits

• Remote First Culture. • Home office Infra Allowance. • Industry-leading compensation and benefits. • Premium Healthcare/Wellness benefits for Employee and Family. • Open culture and working with a young and dynamic team. • Career advancement opportunities. • Generous vacation policy leading to great work life balance.