Product Operations Specialist

October 8

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HighLevel

WebsiteLinkedInAll Job Openings

SaaS • Marketing • Advertising • CRM

201 - 500

💰 Series A on 2021-11

Description

• About HighLevel • Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a B2B SaaS platform focused on marketing agencies and entrepreneurs. • Our goal is to be a comprehensive solution for managing all types of businesses. • Our clients include digital marketing agencies, ad agencies, SEO agencies, call centers, sales agencies, affiliate marketers, white-label software sellers, and freelancers. • We serve a variety of niches such as real estate, dental & medical, local businesses, e-commerce, professional services, home services, digital courses & community managers, social media influencers, and field services. • Our platform includes various product areas such as CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. • We serve over 70,000 agencies and 480,000 small & medium businesses, supported by a 1,200+ strong remote team across 15 countries. • We encourage you to learn more about our platform on our YouTube channel (https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g) • About the Role • HighLevel Inc. is looking for a dedicated and detail-oriented Product Operations Specialist/Manager to join our dynamic product management team. • The ideal candidate will be responsible for streamlining and optimizing the product development process, ensuring cross-functional alignment, and supporting the product team in delivering high-quality products. • This role requires a strategic thinker with strong analytical skills and the ability to manage multiple projects simultaneously. • Type: Full Time (Remote in India)

Requirements

• 2+ years in Product Ops, Operations, Data roles or related fields • Experience working with cross-functional teams (e.g., Engineering, Design, Product Management) • Data analysis and visualization experience (e.g., MongoDB, Excel, Tableau) • Experience with any one of SQL, python (libraries like numpy, panda) or R language is an added advantage • Experience with project management tools (e.g., ClickUp, Freshdesk) • Familiarity with product development methodologies (e.g., Agile) • Experience with automation tools is a plus(e.g., Zapier, Automator) • Ability to work with stakeholders to assess potential risks. • Ability to analyze existing tools and databases and provide software solution recommendations. • Ability to translate business requirements into non-technical lay terms. • Ability to read APIs.

Benefits

• Collaborative Culture: A passionate and driven team. • Ownership and Responsibility: It’s never somebody else’s job. • User-Centric: Focused on adding value for our users. • Agility: Fast delivery using lean principles, going to market in weeks instead of quarters. • Innovation: Good ideas always get tested. • Team Care: We take care of our team so they can take care of our users. • Continuous Improvement: Embracing constant and iterative improvement. • Learning Opportunity: Learn how to scale a B2B SaaS startup and build impactful products.