Implementation Analyst

Yesterday

🇺🇸 United States – Remote

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Description

• 100% Remote • Monarch is seeking an Implementation Analyst who will work within an energetic professional services team for our client, a market-leading Software as a Service (SaaS) company and will be responsible for designing and configuring the software platform for our client’s customers in response to their specific business requirements. • The role is a mix of client-facing consultative work and behind the scenes platform design, configuration, data analysis, and data manipulation. • Monarch, a new division of Core10, provides implementation and customer success services for leading financial service CRM and SaaS platforms. • The company streamlines the software adoption process for SaaS businesses to onboard customers faster, keep customers longer and generate more revenue. • Outside of implementing software solutions, Monarch specializes in building custom connectors between SaaS and CRM products and serves as a key consulting partner to Salesforce. • Monarch’s Hereshore® alternative to offshoring keeps tech jobs in mid-sized North American communities.

Requirements

• Analyze client legacy data sets to understand the impact of the data on system design • Drive and manage new client implementations from start to finish. This includes providing guidance, assistance, and support to customers from the initial requirements gathering to technical platform configuration and training • Manages client and internal stakeholder relationships adeptly throughout the entire implementation process • Earns trust by consistently delivering accurate, timely, and comprehensive responses to routine inquiries, both in written and verbal contexts • Work closely with SaaS engagements teams to facilitate consistent customer experiences and go-lives • Work with Microsoft Excel to map, collate, and normalize disparate data sets for import into the platform • Provide consultative system design and industry best practice recommendations throughout an implementation • Hold both client customers and internal team members accountable to project timelines and budgets • Work with multiple customer implementations concurrently • Analyze and understand client data as an important factor that influences a client's system design • Leverage and continually develop best practices for each data environment and client vertical to assist in future implementation efficiencies

Benefits

• Work From Home (100% remote!) • Health Care Plan (Medical, Dental & Vision) for employee (a significant portion of employee only paid) and family (paid in part) • Collaborative culture: virtual & optional in-person events, retreats & swag • Training & Development • Individual Training Budget • Technical Book Club & other study groups • Certifications are encouraged with bonuses • Mentoring Program with bi-weekly 1:1s • Up-to-date technologies, tools and methodologies • Parental Leave (Maternity & Paternity) • Flexible PTO plan • Retirement Plan (401k)