Customer Support Representative

5 days ago

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Outsourcing • AI • Virtual Assistant • Executive Assistant

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Description

• About the Client • The company specializes in humidifiers with a 99.99% germ-free design. • The role serves as a connection between customers and the company, ensuring high customer satisfaction.

Requirements

• At least 1 year experience in a customer support role (preferably in e-commerce platforms) • Strong verbal and written communication skills • Experience with Customer Relationship Management (CRM) systems • Excellent attention to detail • Building trust and rapport with customers through understanding and acknowledgment. • Ensuring clear and concise communication for customer understanding. • Analyzing situations and providing innovative solutions for customer issues. • Recording accurate information and tracking issues meticulously. • Quickly adjusting to changes and new information to meet customer needs. • Calmly addressing complaints and finding mutually beneficial solutions. • Effectively working with others to provide comprehensive solutions.

Benefits

• Benefits • Remote Work • Working hours: Monday-Saturday, from 9am - 5pm CST • Training program: Day 1: Candidates are provided with their credentials to tools and templates in responding to customer inquiries. Tools onboarding with Google Workspace. Day 2 to 5: Shadowing sessions with tenured CSRs and continued tools onboarding.