Senior Software Engineer - Conversational AI

6 days ago

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Podium

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Online Reviews • Reputation Management • Review Analytics • Customer Reviews • Small Business Reviews

1001 - 5000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Description

• At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. • Our work and focus on helping local businesses thrive has been recognized across the industry. • Podium is looking for a talented Senior Software Engineer with expertise/interest in building agentic applications using large language models (LLMs). • In this role, you will be joining a team of smart and dedicated engineers tasked with empowering local businesses by creating AI agents that efficiently handle customer interactions. • If you are passionate about tackling complex challenges, thrive in a fast-paced, iterative environment, and have a knack for breaking down intricate problems, we think you’ll be a great fit. • Develop and deploy advanced agentic applications powered by large language models to help local businesses automate interactions and manage leads. • Drive the entire lifecycle of AI agent development, from conception and design to implementation and maintenance. • Engage in rapid prototyping and iterative development to refine AI solutions based on real-world performance and feedback. • Implement monitoring and evaluation systems to track the effectiveness of AI agents in production, ensuring high reliability and user satisfaction. • Contribute to a culture of innovation by staying current with industry trends in generative AI and applying cutting-edge research to practical business solutions.

Requirements

• 8+ years of hands-on programming experience with at least one modern language such as Python, Go, or Elixir. • Strong analytical and problem-solving skills, with a proven ability to decompose complex issues and drive innovation in a highly iterative development process. • Excellent communication skills and the ability to work effectively in a team setting, as well as to articulate technical concepts to diverse audiences. • Ability to solve ambiguous problems and thrive in a fast-paced environment. • 8+ years of experience contributing to the architecture and design of large scale distributed systems and/or ML systems and tools. • Hand-on experience training, fine tuning, and/or deploying LLM applications in production environments. • Proficiency in Python, with a track record of developing AI-driven applications using this language. • Exceptional writing abilities with the capacity to craft and optimize prompts for generative AI models. • Experience with deploying, monitoring, debugging, and evaluating AI agents in production environments is a huge bonus. • Knowledge of machine learning operations (MLOps) practices.

Benefits

• Open and transparent culture • Life insurance, long and short-term disability coverage • Paid maternity and paternity leave • Fertility Benefits • Generous vacation time, plus three 4-day summer holiday weekends • Excellent medical, dental, and vision benefits • 401k Plan with company matching • Bi-annual swag drops with cool Podium gear and apparel • A stellar HQ (Utah) gym with local professional coaches and classes offered • Onsite HQ (Utah) child care center, subsidized for employees