(Canada) Customer Experience Market Research Manager (6 month contract)

July 22

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PointClickCare

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Transforming Care Through Technology

Electronic health records • EHR • EMR • long-term care • software

1001 - 5000

💰 Secondary Market on 2022-03

Description

• Work across the organization to develop, grow and optimize a Voice of the Customer program and ensure the customer is at the center of decision-making processes. • Manage relationship NPS and transactional customer feedback data collection and reporting; automating processes, integrating data sources and centralizing reporting in partnership with the Date Enhancement team. • Design and execute ad hoc quantitative and qualitative research projects using a variety of research techniques. • Produce thoughtful, actionable insights from data analyses in partnership with the Data Science team to inform improvement efforts. • Lead and participate in cross-functional initiatives to represent the voice of the customer and support customer experience journey mapping efforts.

Requirements

• 5 years hands-on experience within marketing research and customer experience, collecting and analyzing data, reporting and presenting findings • Developed analytic skills with ability to integrate disparate data sources • Ability to apply insights to long-term strategic business issues as well as day-to-day business challenges • Expertise with Excel, PowerPoint, and PowerBI • Bachelors degree in business, mathematics, or the sciences