Transforming Care Through Technology
Electronic health records • EHR • EMR • long-term care • software
1001 - 5000
💰 Secondary Market on 2022-03
July 22
Transforming Care Through Technology
Electronic health records • EHR • EMR • long-term care • software
1001 - 5000
💰 Secondary Market on 2022-03
• Work across the organization to develop, grow and optimize a Voice of the Customer program and ensure the customer is at the center of decision-making processes. • Manage relationship NPS and transactional customer feedback data collection and reporting; automating processes, integrating data sources and centralizing reporting in partnership with the Date Enhancement team. • Design and execute ad hoc quantitative and qualitative research projects using a variety of research techniques. • Produce thoughtful, actionable insights from data analyses in partnership with the Data Science team to inform improvement efforts. • Lead and participate in cross-functional initiatives to represent the voice of the customer and support customer experience journey mapping efforts.
• 5 years hands-on experience within marketing research and customer experience, collecting and analyzing data, reporting and presenting findings • Developed analytic skills with ability to integrate disparate data sources • Ability to apply insights to long-term strategic business issues as well as day-to-day business challenges • Expertise with Excel, PowerPoint, and PowerBI • Bachelors degree in business, mathematics, or the sciences
Apply NowJune 7
201 - 500
🇨🇦 Canada – Remote
💰 Private Equity Round on 2021-03
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
🏆 Customer Success