Solutions Analyst - Clinical

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PointClickCare

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Electronic health records • EHR • EMR • long-term care • software

1001 - 5000

💰 Secondary Market on 2022-03

Description

• PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. • We offer a wealth of opportunities and a vibrant culture that empowers our employees. • Our Support team provides end-user support to our diverse base of professionals. • Join us and be part of a team that is making a real impact. • Our team works as the first point of contact for a wide range of technology related issues. • If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service.

Requirements

• Degree, or Post-Secondary Education -Information Technology, or related technical field preferred • Experience in a technical support position an asset • Ability to handle clients professionally and with a high level of confidence during all interactions • Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members • Must excel in a fast-paced environment where critical thinking and time management skills are required for success • Sound understanding of API and service technologies and functions • Take initiatives and help establish a positive team environment built on mutual trust and respect • Participate in the development and improvement of operational tools and processes • Demonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning • Innovative thinker who is positive, proactive, takes accountability and readily embraces change • Must be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals • Ability to establish and maintain effective working relationships with internal and external stakeholders

Benefits

Benefits starting from Day 1! • Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more!