UX Researcher

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PointClickCare

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Electronic health records • EHR • EMR • long-term care • software

1001 - 5000

💰 Secondary Market on 2022-03

Description

• PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. • The UX Researcher role helps drive strategic and tactical iteration of our products by conducting research, performing usability studies, and evaluating and presenting qualitative and quantitative data to help the Product and UX team better understand what would make a user’s experience more intuitive and successful.

Requirements

• Highly motivated, results-driven person, who has strong UX research skills, a true passion for their work and desire to make their projects succeed. • Demonstrated ability to collaborate with other team roles to enculturate user-centered outcomes. • Bachelor’s degree in psychology, statistics, human-computer interaction, information systems or a related field. • Experience as a user experience researcher or similar role with a customer focus. • Demonstrated ability to synthesize real user feedback into insights that drive user-centered decision making for a broad audience. • Demonstrated written and verbal communication skills, including techniques to persuade and negotiate and the ability to articulate alternative approaches. • Experience in research tools such as Dovetail, Optimal, UserZoom, User Testing and/or SurveyMonkey and analytics platforms such as Pendo, Splunk, Matomo, or Google Analytics. • Knowledge of key design tools such as Figma, Miro, and Adobe Creative Cloud. • #LI-AT2

Benefits

• Benefits starting from Day 1! • Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more!