Vice President - Customer Support

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PointClickCare

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Electronic health records • EHR • EMR • long-term care • software

1001 - 5000

💰 Secondary Market on 2022-03

Description

• PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. • For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. • Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software. • Join us and be part of a team that is making a real impact.

Requirements

• 10+ years leading B2B/B2C support organizations with 100+ support analysts • Experience in fast paced rapidly growing and changing SaaS based organizations • Strong knowledge of case management and phone system technology, CRM systems, and data analysis platforms. • Background in overseeing training programs for development of IC and managers • Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal customers • Proven track record of driving operational improvements and end to end customer experience • Experience directly hiring and managing a geographical distributed team • Proven track record of managing SLA’s and customer Centric metrics • Lead by example with a growth mindset, people-first attitude, and strong sense of responsibility

Benefits

• Benefits starting from Day 1! • Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more!