Engineering Manager

2 days ago

Apply Now

Receive Emails with Similar Jobs

PolyAI

WebsiteLinkedInAll Job Openings

Machine Learning • Conversational AI • Voice experiences • Voice Assistants • Customer experience

51 - 200

Description

• PolyAI is tackling the challenges of automating customer service through voice. • Our voice assistants make it possible for businesses to deliver outstanding customer service at every touchpoint, without over-investing. • As part of the project team in Toronto, you will take a lead role in developing real-world systems for our customers that take 1000s of calls every single day. • You will work closely with Project Managers, Software Engineers and Dialogue Designers to build out and maintain highly specialised software that delights our clients and their customers. • As a Technical Project Manager, you will be responsible for managing projects to ensure the proposed plan abides by the timeline, team capacity, budget, and scope. • This role involves both technical expertise, project management, and people management skills.

Requirements

• BS degree in Engineering / Science or a related technical field involving coding, or equivalent industry experience. • Experience with agile project management, such as scrum, kanban, post-mortems etc. • 2+ years of software engineering manager experience. • Experience with algorithms, data structures, complexity analysis, and software design. • Experience with one or more programming languages such as Python or Go. • Working proficiency in verbal and written English. • Exceptional communication and interpersonal skills • 2+ years of experience in technical project management, preferably in a related industry. • Knowledge of REST APIs and associated technologies such as OAuth2.0 • Willing to get hands-on solving problems to help the team and project move forward. • A proactive collaborator with experience in interacting with different teams of varying complexity. • Knowledge of telephony protocols such as SIP, or knowledge of associated networking protocols like TLS • Understanding of the software deployment cycle, including local deployments, testing, code reviews etc. • Experience with Go programming language • Permission to work in the Toronto, CA.

Benefits

• 20 days vacation • Annual learning and development allowance • One-off WFH allowance when you join • Competitive Healthcare plan