Customer Success - Account Management Intern
November 8
Description
• About Us: • Portcast is Singapore-based B2B SaaS platform providing real time vessel and container visibility, tracking and dynamic predictive analytics for LSPs, LogTech, Shippers & BCOs. • We’re focused on building the next-gen visibility platform to predict how cargo moves across the world and enable data-driven decisions. • Backed by some of the major investors in the tech industry, we believe that the logistics industry is at the inflection point of large-scale digitization. • We are a team of ambitious industry experts, data storytellers and passionate engineers. • We offer a fast-paced, innovative environment where you will be empowered to sell our AI-product to C-level executives. • We are customer-obsessed and are constantly working to provide our customers access to actionable and insightful data to build resilient supply chains. • By leveraging proprietary machine learning algorithms and real-time external market data, Portcast empowers its clients achieve real-time visibility, reduce operational costs and improve customer experience, thereby improving supply chain profitability. • Our proprietary data analytics engine is custom-designed for the logistics industry. • About the role: • We are seeking a driven, customer-centric, and innovative CS/Account Management Intern to focus on our Japanese market. • This role involves handling and supporting Customer Success and working closely with our channel partner in Japan. • It is a combination of hunting for new business, being deeply involved with the product, and assisting with the existing accounts in Japan. • You will handle and solve technical queries from our customers in Japan and leads from our partner.
Requirements
• Currently enrolled in a Bachelor’s or MBA program with a focus on business, marketing, or a related field. • Exposure in sales and business development. • Native-level proficiency in Japanese and fluency in English, with excellent communication skills in both languages. • Knowledge of Japanese business etiquette and cultural norms to effectively engage with local clients. • Ability to build and maintain strong relationships with channel partners and leverage their networks for sales opportunities. • Strong interest in the logistics & shipping industry or related sectors. • Proactive and self-motivated with the ability to work independently and as part of a team. • Excellent research and analytical skills, with the ability to gather and interpret market data. • Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
Benefits
• Hands-on Accountability and Ownership: Gain direct experience with high levels of responsibility and ownership, managing your tasks in a lean, global startup environment. • Accelerated Growth: Benefit from a steep learning curve as you work on cutting-edge projects and see the direct impact of your work on the business and our customers. • Rewarding Work: Make an immediate positive impact with high levels of ownership and see the direct results of your contributions on our customers, company financials, and product evolution. • Remote-first Culture: Enjoy the flexibility of a remote work setup, with a culture of ownership at every level where we encourage you to do your best work, even when no one is watching. • Global Community: Join a diverse team from 10+ countries, driving innovation and performance through our varied backgrounds and perspectives.
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