Business Systems Analyst

5 days ago

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PosiGen

WebsiteLinkedInAll Job Openings

501 - 1000

💰 $100M Private Equity Round on 2022-01

Description

• Collaborate with CX leaders to define technology priorities, enhancements, and fixes. Facilitate meetings and workshops to elicit business process flows and requirements. • Map functional business requirements to Salesforce.com features; develop as-is and to-be process maps. Write and document requirements, business rules, use cases, and process flows. • Analyze and ensure consistency and clarity of requirements. Manage the requirements documentation lifecycle and collaborate with technical teams on solutions. • Establish relationships with CX business owners to understand and represent their needs. Develop and maintain reports and dashboards to provide insights into key performance indicators. • Support project risk management, technical design, development, and testing activities. Facilitate UAT efforts, including writing test scripts and triaging issues. • Leverage Salesforce, AWS Connect, Power BI, and Sigma to develop reporting for CX leaders. Analyze business issues and make data-driven recommendations. • Prepare project-specific documentation and conduct training sessions for end users

Requirements

• Bachelor’s degree in Business Administration, Computer Science, or a related field. • 3+ years of experience in business analysis or a related field, with at least 2 years focused on Salesforce. • Strong understanding of Salesforce CRM functionality. • 2 years of experience in supporting Field Service and Customer Support business functions. • 2 years of direct hands-on experience with Salesforce.com Field Service Management, Case Management, and/or Call Center.