Business Systems Analyst

November 9

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Logo of PosiGen

PosiGen

501 - 1000 employees

Founded 2011

⚑ Energy

πŸ‘₯ B2C

πŸ’° $100M Private Equity Round on 2022-01

Description

β€’ Collaborate with CX leaders to define technology priorities, enhancements, and fixes. Facilitate meetings and workshops to elicit business process flows and requirements. β€’ Map functional business requirements to Salesforce.com features; develop as-is and to-be process maps. Write and document requirements, business rules, use cases, and process flows. β€’ Analyze and ensure consistency and clarity of requirements. Manage the requirements documentation lifecycle and collaborate with technical teams on solutions. β€’ Establish relationships with CX business owners to understand and represent their needs. Develop and maintain reports and dashboards to provide insights into key performance indicators. β€’ Support project risk management, technical design, development, and testing activities. Facilitate UAT efforts, including writing test scripts and triaging issues. β€’ Leverage Salesforce, AWS Connect, Power BI, and Sigma to develop reporting for CX leaders. Analyze business issues and make data-driven recommendations. β€’ Prepare project-specific documentation and conduct training sessions for end users

Requirements

β€’ Bachelor’s degree in Business Administration, Computer Science, or a related field. β€’ 3+ years of experience in business analysis or a related field, with at least 2 years focused on Salesforce. β€’ Strong understanding of Salesforce CRM functionality. β€’ 2 years of experience in supporting Field Service and Customer Support business functions. β€’ 2 years of direct hands-on experience with Salesforce.com Field Service Management, Case Management, and/or Call Center.

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