November 9
πΊπΈ United States β Remote
π΅ $75k - $82k / year
β° Full Time
π‘ Mid-level
π Senior
βοΈ Systems Engineer
β’ Collaborate with CX leaders to define technology priorities, enhancements, and fixes. Facilitate meetings and workshops to elicit business process flows and requirements. β’ Map functional business requirements to Salesforce.com features; develop as-is and to-be process maps. Write and document requirements, business rules, use cases, and process flows. β’ Analyze and ensure consistency and clarity of requirements. Manage the requirements documentation lifecycle and collaborate with technical teams on solutions. β’ Establish relationships with CX business owners to understand and represent their needs. Develop and maintain reports and dashboards to provide insights into key performance indicators. β’ Support project risk management, technical design, development, and testing activities. Facilitate UAT efforts, including writing test scripts and triaging issues. β’ Leverage Salesforce, AWS Connect, Power BI, and Sigma to develop reporting for CX leaders. Analyze business issues and make data-driven recommendations. β’ Prepare project-specific documentation and conduct training sessions for end users
β’ Bachelorβs degree in Business Administration, Computer Science, or a related field. β’ 3+ years of experience in business analysis or a related field, with at least 2 years focused on Salesforce. β’ Strong understanding of Salesforce CRM functionality. β’ 2 years of experience in supporting Field Service and Customer Support business functions. β’ 2 years of direct hands-on experience with Salesforce.com Field Service Management, Case Management, and/or Call Center.
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