Solutions Architect
July 23
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
💻 Solutions Engineer
🇬🇧 UK Skilled Worker Visa Sponsor
Description
• Act as trusted advisors to consult, teach, and guide customers towards increased API lifecycle maturity • Help to drive value and adoption of Postman by assisting customers to understand how Postman can solve their business and API-related needs • Build and nurture strong customer relationships with assigned accounts • Always be curious and constantly conduct discovery to understand customer use cases and pain points in order to then best position the Postman API platform in response • Be strong customer advocates and act like an extension of the customer's team • Partner closely with Customer Success Managers to devise success plans for assigned accounts • Collaborate with Sales and Customer Success to identify outreach targets to drive expansion opportunities • Guide customers along their API journey via education, technical consultation, and general enablement to help them achieve their development and business goals • Establish liaisons with the Product team to stay abreast of product developments and roadmap • Listen for and qualify customer feedback and share with the Product teams internally so that Postman can continue to best support our customers • Aid in producing enablement resources that lead customers towards realizing the full value of the Postman API platform • Build solutions for customer problems/needs that improve their user experience to show the “art of the possible”
Requirements
• Bachelor's degree in Computer Science/Engineering, a related field, or relevant work experience • 6+ years of enterprise solutions architecture or sales/solutions engineering experience • 2+ years of software development experience • Fluent in German and English • Comfortable engaging and working with all levels of technologists from individual developers, development teams, QA teams, architects, product managers, and engineering and product management leaders • Experience with engaging senior management and executive audiences to convey Postman's value proposition • Capable of forging deep, long-lasting relationships with customers • Strong understanding of APIs, and experience with producing and consuming with APIs across different domains • Strong understanding of modern development methodologies and DevOps with an appreciation of the software development life cycle • Comfortable with the enterprise SaaS sales process and customer relationship management • Excellent listener that seeks to understand what a customer is trying to achieve rather than pre-supposing solutions • Familiar with typical developer tooling: IDEs, Git, CI/CD, monitoring services, microservices, containers, cloud computing services, etc. • Fast learner, excited and willing to learn new technology on an ongoing basis • Great communication skills (presentation, verbal and written) • Enjoys a fast-paced environment and loves teamwork and collaboration
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