PPLSI
We create services that protect and empower people. Our vision is to build a better world where access to justice and security is equal for every human — regardless of gender, race, orientation, education, social status, or personal wealth. PPLSI enables everyone to pursue their life – to worry less and live more – without the fear that a legal or privacy issue might bring it all crashing down.
identity protection • legal services • identity theft • legal protections • consumer rights
5001 - 10000 employees
Engineering Support Specialist
5 days ago
PPLSI
We create services that protect and empower people. Our vision is to build a better world where access to justice and security is equal for every human — regardless of gender, race, orientation, education, social status, or personal wealth. PPLSI enables everyone to pursue their life – to worry less and live more – without the fear that a legal or privacy issue might bring it all crashing down.
identity protection • legal services • identity theft • legal protections • consumer rights
5001 - 10000 employees
📋 Description
• Prioritize incoming inquiries and issues, acknowledging receipt and initiating the troubleshooting process promptly. • Understand our products and services, ensuring effective diagnosis and resolution of engineering challenges. • Harmonize methods of ingesting, triaging, tracking, and communicating about issues where it makes sense to do so. • Provide clear and concise communication throughout the resolution process, keeping stakeholders informed. • Review the issue backlog with appropriate product and engineering resources frequently. • Conduct standups for triaging and routing. • Strive for a consistent process for issue communication and resolution with stakeholder surveys and measurable success. • Confirm and triage issues to reduce direct requests to product and engineering teams. • Create and prioritize a backlog of product improvements and monitoring/testing improvements.
🎯 Requirements
• 0-5 years of industry experience in technical support, help desk support, or similar roles • High School Diploma or equivalent; higher degree- a plus • Proficiency with tools like Postman, Jira, Confluence • Understanding and exposure to APIs and databases • Proven aptitude for quickly learning systems, processes, and procedures, and grasping technical concepts • Exceptional written and spoken communication skills with experience in interacting with a range of personalities and styles to establish an effective relationship at all levels of the organization
Apply NowSimilar Jobs
5 days ago
Assist providers with inquiries and issues related to claims for CVS Health’s Medicaid team. Engage in extensive research to resolve claims-related questions.
5 days ago
Assist claim examiners in processing claims and maintaining customer relationships at Voya.
5 days ago
Assist in quality management for DoorDash’s new verticals across multiple channels. Engage with customers, merchants, and team members to ensure fulfillment success.
5 days ago
Join a sustainable packaging company as a Customer Service Representative for operational support. Engage with customers and manage orders in a remote role.
5 days ago
As a Seasonal Support Representative, support summer camp clients at Campminder. Ensure smooth communication during summer months through calls and help tickets.
Discover 100,000+ Remote Jobs!
Join now to unlock all job opportunities.
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.