Customer Success Manager

November 5

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Pragma Platform

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Description

• Pragma supports healthy online communities with a backend game engine. • Seeking a Customer Success Manager to oversee relationships with valued customers. • Foster a seamless integration into customer development teams, enhancing partnership.

Requirements

• Exceptional communication skills to forge collaborative relationships with game studios, embodying a team-like approach. • Minimum of 2 years of experience in a Customer Success Manager or related role, preferably within the tech industry. • Proficiency in reading and understanding code, enabling you to grasp technical intricacies and effectively troubleshoot issues. • Strong problem-solving abilities and a knack for resolving technical challenges efficiently. • Excellent organizational skills and the ability to manage multiple projects and priorities effectively. • Demonstrated ability to empathize with customers' challenges and advocate for their needs within the organization.

Benefits

• A remote-first work environment with semi-annual in-person meetups • Competitive pay • 100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents. • 401(k) retirement plan with company match • Flexible vacation • Remote friendly perks such as snacks delivered monthly • Paid parental and family care leaves • Long term and short term disability