Product Management Analyst

6 days ago

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PrismHR

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The leading technology platform powering payroll, benefits and HR for small and medium-sized businesses.

PEO • ASO • Payroll • HRO • Benefits Administration

201 - 500

💰 Private Equity Round on 2019-12

Description

• Collaborate across the company to drive product design and define future deliverables. • Partner with the product manager to maintain the 12-month Roadmap. • Establish great customer/user relationships for continuous feedback. • Communicate product strategy and plans to stakeholders. • Act as a liaison between product teams, support, and services to identify product issues and enhancements. • Ensure go-to-market needs are prioritized.

Requirements

• 3+ years of experience with PrismHR or other customer relationship system experience in a product management, support or services capacity. • Excellent communication and organization skills; ability to connect across various domains, skills, and disciplines (from customers to engineering to executive team) • Experience supporting or implementing CRM systems. • Great balance of software business and technical savvy/aptitude with the ability to quickly understand customer problems and their relative priority • Experience working in an Agile environment and expert understanding of its most common practices. • Ability to identify and mitigate development and implementation risks • Exceptional customer-centric skills that include a high level of user empathy and responsiveness • Demonstrate a high level of grit and initiative to get stuff done • Passion for the product, the product craft and curiosity for continuous learning and improvement