Director, Customer Success

September 26

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Procure Ai

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Artificial intelligence • Procurement • Automation • Data science

11 - 50

Description

• We are Procure Ai, a market leader in bringing artificial intelligence and automation to the procurement process with the goal to unlock massive savings for our clients by having a high-value procurement function. • As the Director Customer Success (m/f/d), you will play a critical role in fostering long-term relationships with our enterprise customers, ensuring they maximise the value from our AI-driven procurement solutions. • You will be responsible for guiding customers through their lifecycle with Procure Ai, from onboarding to achieving their desired outcomes, while also driving adoption, retention, and expansion. • This position is pivotal in shaping the customer experience and ensuring alignment with Procure Ai’s broader business objectives.

Requirements

• A track record of setting up successful Customer Success structures with enterprise customers in a SaaS environment - ideally with experience in procurement and AI and ideally from scratch. • A university degree in a relevant field. • You have outstanding relationship building and influential skills (as well as empathy obviously!) up to C-level and enjoy being a sparring partner and advocate for your customers within your organisation. • You drive for delivering exceptional customer experience and making this a company mindset. • Apart from excelling in a stand-alone role you have ideally also experience in setting up (and leading) a respective team. • Strong problem-solving skills and a deep technical understanding of SaaS software - ideally in the procurement space. • You are comfortable with our fully-remote set-up and business travelling to regular client meetings, co-working with colleagues and to our offsite locations. • You are positive, well-organised and driven. • Given a lot of our customers are based in Germany, German is a must, as well as English. Other languages are a plus.

Benefits

• A role that is fully-remote (in Germany) or hybrid to cater to your needs best and to give you maximum flexibility. • A competitive compensation package incl. ESOP. • 30 days of vacation and up to 2 months of work from anywhere. • Regular team offsites within Europe to foster collaboration and team spirit. • A diverse and inclusive workplace where we value diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.