Director of Customer Support

November 3

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Procurement Partners

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Procurement Automation • Invoice Processing • Approval Automation • Transaction Processing • Accounts Payable Automation

51 - 200

💰 Private Equity Round on 2020-12

Description

• Procurement Partners builds software for healthcare organizations. • The role involves leading customer support for SaaS. • Streamline support processes and enhance customer experience. • Collaborate for customer feedback and product development.

Requirements

• Bachelor’s degree in business, Computer Science, or a related field. • Minimum of 7 years of experience in customer-facing roles, with at least 3 years in a leadership position. • Proven experience in a fast-paced, B2B SaaS environment. • Excellent problem-solving and strategic planning abilities. • Strong leadership and team management skills. • Outstanding verbal and written communication skills. • Prior experience in managing offshore teams is a plus. • Familiarity with customer service software, databases, and tools.