Customer Success Manager

June 3

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Procurement Sciences AI

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Artificial Intelligence • Machine Learning • Government Contracting • PWIN • Procurement

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Description

• We are seeking an experienced Customer Success Manager to drive the adoption, satisfaction, and success of our AI-driven platform among our government contracting clients • Serve as the primary point of contact for assigned clients, building strong relationships and ensuring their success with our AI-driven platform. • Conduct regular check-ins with clients to understand their goals, challenges, and feedback, and provide strategic guidance to help them achieve their objectives. • Develop and execute customer success plans, identifying opportunities for increased adoption, engagement, and value realization. • Provide training and support to clients, ensuring they have the knowledge and resources needed to effectively leverage our platform. • Collaborate with cross-functional teams, including product, engineering, and sales, to address client needs and drive continuous improvement of our solutions. • Analyze client data and feedback to identify trends, pain points, and opportunities for enhancing our platform and service offerings. • Contribute to the development of customer success best practices, methodologies, and documentation. • Serve as an advocate for our clients, providing feedback and insights to drive product enhancements and innovations.

Requirements

• Proven experience in a customer success or account management role, preferably in the government contracting or procurement-related B2B SaaS space. • Deep understanding of the government contracting industry, with experience in roles such as Proposal Writer, Proposal Manager, Solutions Architect, BD Analyst, Capture Manager, or similar related background. • Strong analytical skills, with the ability to understand and address complex customer pain points. • Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships. • Proficiency in data analysis and the ability to derive actionable insights from customer data. • Bachelor's degree in Business, Communications, or a related field.

Benefits

• Competitive salary with stock options in a rapidly growing, venture-backed company • Comprehensive health plan, ensuring you and your loved ones are well taken care of • Flexible work arrangements, including full remote work capabilities, to balance your professional and personal life • Extensive professional development opportunities, providing a fast track for career advancement