Customer Success Manager - German/Italian speaking

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Progress

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application development • web development • cloud development • application modernization • digital experience

1001 - 5000

💰 Post-IPO Equity on 1995-01

Description

• Responsible for post-sales activity for Progress Software’s key customers. • Manage a portfolio of customers to drive greater business value. • Act as a strategic partner to align Progress's features with customers' business needs. • Communicate Progress Roadmap to influence customer activities. • Collaborate with account team members for seamless customer experience. • Hold quarterly account reviews to identify business opportunities. • Implement strategies to maintain high customer satisfaction. • Develop metrics and best practices for optimizing customer value. • Serve as the primary interface for resolving critical situations.

Requirements

• 3+ years in Customer Success, with a proven ability to manage relationships in complex organizations • Fluent in German or Italian • Bachelor’s degree or equivalent work experience • Experience in customer management within a software or SaaS environment • Experience with Gainsight and Salesforce • Strong verbal and written communication skills • Demonstrated ability to engage positive relationships to collaborate across multiple company functions • Certifications in customer success, project management, or related fields are a plus • Ability to travel up to 20%

Benefits

• Premium Collective Health Insurance Plan with a monthly employer contribution • Premium Collective Pension Scheme fully funded by Progress • Generous vacation allowance, an additional day off for your birthday, and days off for volunteering • A global well-being program focused on physical, mental, and financial health. • Career development tools, internal career mobility, knowledge sharing, and learning opportunities.