Lead Operations Experience Engineer

January 28

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Logo of Progyny, Inc.

Progyny, Inc.

Progyny, Inc. is a company that provides comprehensive reproductive health benefits with a focus on fertility, family building, and women's reproductive health. Their services include flexible and equitable fertility benefits such as IVF, IUI, adoption, and surrogacy, catering to a global workforce. Progyny is dedicated to achieving superior clinical outcomes and exceptional member experiences through their data-driven model. They offer an extensive network of providers, ensuring high-quality, accessible care. Progyny supports over 460 companies with varied industries, aiming to redefine employer benefits with solutions that encompass every stage of life, from preconception to menopause.

healthcare • medical • financing • fertility • egg freezing

📋 Description

• Work in conjunction with engineering leadership to incorporate strategic objectives and define work plans and resource mobilization models for team • Ensure effective execution by self and team to achieve delivery objectives • Provide strategic input and influence with internal and external stakeholders in the domain of healthcare and general user interactions (web, mobile, omnichannel interaction) • Mentor junior engineers in modern software engineering models that focus on contract-first development, shift-left of design and test functions, and distributed software development and release collaboration models. • Mentor engineers and stakeholders in the development and deployment constraints and patterns for scalable platform digital experiences • Establish strong working relationships within the engineering team, partnering closely to align engineering activities towards delivering optimal user experiences

🎯 Requirements

• 8+ years working in experience web and mobile delivery for moderately-sized user population, with desktop usage models (ex: perpetual/long-running sessions) • 10+ years in software development for moderate-to-large organizations with mature information technology and software engineering practices • 5+ years working in software lead role, with management and team leadership responsibilities • Experience working with contact center platforms (ex: Cisco UCCE, Five9, etc.) and associated services (CRM, fulfillment, document systems, etc.) • Deep knowledge of modern web frameworks (React, Angular, Vue, etc.), desktop deployment models (ex: Electron, Tauri) and low-code frameworks for business self-service of workflow development • Deep knowledge of web/mobile supporting API models (Backend-for-frontend) and push mechanisms (Websockets, HTTP Push, etc.) • Experience with various web session/authorization patterns (OAuth, JWT, PKCE, etc.) • Experience partnering with research, design and product colleagues to assess, refine, and prioritize engineering requirements. • Experience in healthcare operations and clinical support models and systems highly desired • Experience in Healthcare compliance and security/privacy control obligations highly desired

🏖️ Benefits

• Paid family and parental leave • Fertility and family building benefits (including egg freezing, IVF, and adoption support) • Family care fund and Parents’ Employee Resource Group • Health, dental, vision and life insurance options for employees and family • Free in-person, virtual and text-based mental health and wellness support • Paid time off, including vacation, sick leave, personal days and summer flex time • Company equity • Bonus program • 401(k) plan with company match • Access to on-demand legal and financial advice • Company social events • Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

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