Support Engineer

January 27

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Prompt Therapy Solutions Inc

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Prompt Therapy Solutions Inc. is a company that provides therapy-focused software solutions designed to enhance the efficiency and profitability of clinics. They offer a range of features including AI-powered scheduling, patient management, billing, and reporting tools. Their platform caters to various practice sizes, from startup clinics to large enterprises, aiming to optimize clinic operations and improve patient satisfaction. The company's AI solutions help streamline workflows for roles such as front desk staff, therapists, billers, and clinic owners. Through advanced analytics and automated processes, Prompt Therapy Solutions seeks to modernize practice management and drive growth for therapy providers.

11 - 50 employees

⚕️ Healthcare Insurance

⚡ Productivity

☁️ SaaS

📋 Description

• Support our SaaS product by bridging the gap between the engineering and client experience teams. • Solve complex problems in the healthcare industry. • Collaborate with engineering and client experience teams to identify and resolve issues in the product. • Meet customers and internal stakeholders to diagnose potential issues. • Write detailed technical specifications for engineers to reproduce and resolve identified issues. • Execute scripts and run database queries to identify or resolve issues.

🎯 Requirements

• 3+ years of experience working as either a Support Engineer or as a Software Developer with customer-facing responsibilities • Working knowledge of MySQL or an equivalent relational database querying language (Postgres, MSSQL, etc.) • Comfortable using Chrome DevTools (or equivalent) to investigate and debug issues with web applications • Ready to embrace a fast-paced environment, with rare requirements to work beyond standard hours • Strong communication skills and the ability to comfortably articulate your thoughts and decisions, including with senior leadership • Strong time management skills, including the ability to prioritize tasks and focus on the most pressing issues • Experience working in software development (especially using php or modern javascript frameworks like vue) • Experience working in customer support or otherwise directly responding to customer issues • Knowledge of various AWS services like EC2, S3, Route 53, or CloudWatch • A background working in the healthcare industry • Prior startup and/or B2B SaaS technology organization experience

🏖️ Benefits

• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k