Customer Service Trainer

March 8

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Proper

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Proper is a company that provides specialized accounting services for property managers and real estate developers. Their services are designed to enhance profitability and efficiency by managing the books for these clients. Proper utilizes expert accountants with backgrounds from leading accounting organizations and integrates with popular property management software platforms. They offer scalable pricing options and are equipped to handle a diverse range of asset class challenges such as co-ops, mobile homes, and short-term rentals.

Property management bookkeeping • Property management accounting • Property asset management

51 - 200 employees

🏠 Real Estate

💸 Finance

☁️ SaaS

📋 Description

• Proper is a quickly growing startup that values your skills, voice, and happiness. • We’re a team of developers, designers, engineers, accountants, CPAs, project managers, and creatives worldwide. • We provide the most technologically advanced property accounting services in the world. • We’re seeking a Customer Service Trainer who will facilitate training, monitor performance, and ensure a world-class customer experience. • We’re looking for someone with a collaborative, positive, and proactive attitude, and strong communication skills.

🎯 Requirements

• 5+ years of experience in training • Experience training technical professionals to become customer-facing representatives is highly preferred. • Customer service training development and facilitation. • Experience training technical professionals (e.g., accountants, engineers, or analysts) in soft skills. • Knowledge of customer service excellence frameworks (e.g., Ritz-Carlton Gold Standards, Disney Institute methodologies). • Experience in developing and implementing SOPs for customer service teams. • Strong knowledge of de-escalation techniques and customer engagement strategies. • Fluent proficiency in English. • Experience working in startup or BPO environments. • Effective communication and coaching skills. • Ability to simplify complex customer interactions into structured training. • Strong problem-solving and adaptability in high-growth environments. • Confidence in working across multiple teams and departments. • Data-driven decision-making for training effectiveness. • Background in hospitality or luxury service training. • Experience with Learning Management Systems (LMS) to track training progress. • Exposure to coaching frameworks (e.g., GROW Model) for ongoing development. • Business Administration, Communications, Education, Hospitality Management, or a related field.