Strategic Support Engineer

3 days ago

Apply Now

Receive Emails with Similar Jobs

Proscia

WebsiteLinkedInAll Job Openings

Computer Software • Cancer • Cloud Computing

51 - 200 employees

Founded 2014

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

🧬 Biotechnology

Description

• Serve as the go-to Subject Matter Expert (SME) for assigned Premiere customers. • Participate in check-in/troubleshooting calls with accounts. • Conduct Technical trainings for assigned customers. • Build relationships with Account Team, maintaining alignment and visibility into customer issues. • Collaborate with Engineering, Product, and Customer Success teams to influence product direction. • Investigate complex, multi-faceted technical issues. • Lead efforts to prepare Technical Support team for newly onboarded Strategic customers. • Lead communication and escalation efforts during major incidents affecting customers.

Requirements

• Bachelor’s degree in Computer Science, Biomedical Engineering, or related field, or equivalent professional experience. • 5+ years of technical support or related experience, focused on large, strategic accounts. • Expertise in digital pathology, healthcare technologies, or related industries. • Strong understanding of digital pathology systems, software and hardware integration. • Proficiency with diagnostic tools, monitoring systems, and support platforms. • Proficiency with Linux/Windows environments, networking protocols, and cloud technologies (AWS, Azure, Kubernetes, etc.). • Ability to troubleshoot complex software and infrastructure issues. • Proven experience mentoring or leading technical professionals. • Excellent communication skills, both written and verbal. • Ability to influence internal teams to prioritize customer needs and technical issues. • Strong analytical and problem-solving abilities. • Ability to manage multiple accounts, prioritizing based on customer and business impact.

Benefits

• Competitive pay • Supported with savings • Vibrant physical-office environment for those in Philadelphia • Insurance options that promote long-term health and personal growth • Commitment to diversity and equal opportunity