Technical Support Specialist

3 days ago

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Eltropy

WebsiteLinkedInAll Job Openings

Enterprise Content marketing • Omnichannel • Content Automation • Conversational Commerce • Real-time Tracking

51 - 200 employees

Founded 2013

🤖 Artificial Intelligence

💸 Finance

💳 Fintech

💰 Venture Round on 2021-06

Description

• Collaborate with financial institutions’ technology teams. • Diagnose and troubleshoot integrations. • Mentor Level 1 Support team members. • Develop and update instructions in Confluence. • Address issues proactively before they affect customers. • Maintain accountability for handling sensitive information.

Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience. • Strong understanding of networking and cloud computing concepts. • Critical thinking and problem-solving skills, with a passion for solving complex challenges and building scalable processes. • Proven ability to engage customers in real-time troubleshooting and independently lead calls to resolution. • Ability to work independently, proactively anticipating and resolving issues. • Highly organized, strong project management skills and exceptional attention to detail. • Skilled at analyzing large data sets to generate actionable insights. • Strong decision-making and prioritization abilities. • Motivated to thrive in a fast-paced, start-up environment.