Technical Support Engineer

December 4

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Outset Medical, Inc.

WebsiteLinkedInAll Job Openings

dialysis • medical devices • capital equipment • healthcare • patient care

501 - 1000 employees

Founded 2010

⚕️ Healthcare Insurance

🧬 Biotechnology

☁️ SaaS

💰 $300M Post-IPO Debt on 2022-11

Description

• Join Outset, a trailblazing medical device company revolutionizing dialysis. • Serve as the primary point of contact for Outset customers, offering technical and clinical support. • Drive resolutions to customer challenges while maintaining high satisfaction levels.

Requirements

• Associates degree in medical or technical field (preferred) with 1-2 years of experience or military equivalent. • Regularly scheduled 8-hour shift, with additional on call, weekend, and holiday rotation. • 2+ years as Outset Technical Support Engineer or equivalent external experience required. • Possess solid customer service skills. Ability to ensure effective troubleshooting techniques with end users of various levels of technical expertise. • Demonstrated technical ability to comprehend technical issues and read technical manuals. • Strong verbal and written communication skills including good grammar, enunciation and listening. • Self-motivated with strong work ethic, able to work independently and within a team. • Ability to travel 10%.