Technical Support Engineer - Mobile CT

December 3, 2024

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Samsung NeuroLogica

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Samsung NeuroLogica is a company that specializes in transforming fixed imaging technologies into point-of-care platforms, particularly in the medical imaging sector. They offer a range of innovative mobile CT imaging solutions, such as OmniTom, BodyTom, and CereTom, which are used in various medical specialties including intensive care, interventional radiology, pediatrics, neurosurgery, veterinary medicine, and mobile stroke units. These technologies enable healthcare providers to improve patient care, safety, and workflow efficiency by providing rapid and accurate imaging capabilities at the point of care. Samsung NeuroLogica is committed to advancing mobile scanning technologies to meet the needs of leading healthcare institutions around the world.

Medical Devices • Healthcare Technologies • Portable CT Manufacturing • Digital Radiography • Ultrasound

51 - 200 employees

⚕️ Healthcare Insurance

🔧 Hardware

🔬 Science

💰 $12M Venture Round on 2012-01

📋 Description

• Must be able to be compliant with hospital credentialing requirements. • Develop a very high level of product knowledge to respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software; support our service network, and help build a world class technical support center. This position requires periodic weekend and after-hours support. • Experience with CT Imaging required.

🎯 Requirements

• Bachelor’s Degrees in Electronics, or other related discipline or equivalent experience preferred • Technical training and at least 2 years hands on experience servicing medical equipment or similarly complex devices. • Experience with CT Imaging required • ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream • Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking • Demonstrates skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways • This job is a fully qualified, career-oriented position where the individual works on problems of diverse scope where analysis of data requires evaluation of identifiable factors • Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel • Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management • Excellent verbal and written communication skills and work effectively in a demanding, fast paced environment • Customer focused with exceptional problem solving skills • Willing to travel overnight occasionally • Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is required

🏖️ Benefits

• 6 Different Blue Cross/Blue Shield Medical Plans to meet your needs • Dental coverage through Delta Dental • Vision coverage by VSP • Company paid Short-term and Long-term Disability coverage • $1 for $1 401k match up to 5% managed by Fidelity • Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more!