Enterprise Customer Support Engineer

6 days ago

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ABBYY

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Artificial intelligence software • Document AI • Process Mining • Task Mining • digital transformation

501 - 1000

💰 Venture Round on 2021-05

Description

• Resolve incoming Zendesk tickets from ABBYY B2B customers, predominantly via a web portal, sometimes via remote session • Troubleshoot technical issues either on a virtual system or on a screen-sharing session with the customer • Actively collaborate with your teammates and colleagues from other departments to find solutions • Write knowledge base articles to help customers even faster • Follow our well-documented procedures, guidelines, and policies.

Requirements

• At least 2 years of experience working in L2 Technical Support, Professional Services, QA, DevOps or Development • IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCPIP), algorithms, programming basics • Experience in programming (C++); • Basic knowledge of other languages of programming (Java or C#) is a plus • Great analytical skills to troubleshoot software problems • Good interpersonal and communication skills

Benefits

• Three week's paid time off on top of 12 paid holidays, floating holidays, and holiday allowance increase based on tenure • Gym membership subsidy • Medical and dental insurance • Pet insurance • Employee Assistance Program • College Savings Plan • Travel assistance • 401(k) with up to 4% employer match