Thrive
Managed IT Services • Complete Outsourced IT Services • Hosted Cloud Services • Help Desk Support • Onsite Engineering
201 - 500
Technical Support Engineer - Financial Services
November 27
Thrive
Managed IT Services • Complete Outsourced IT Services • Hosted Cloud Services • Help Desk Support • Onsite Engineering
201 - 500
Description
• The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support. • Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, • Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth.
Requirements
• Bachelor’s Degree, Technical Degree or equivalent work experience • Excellent problem solver; able to prioritize and coordinate between tasks • 2-4+ years desktop support experience • Knowledge of mobile device configurations and troubleshooting • Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations • Experience troubleshooting workstation hardware issues • Knowledge and experience with Active Directory • Ability to articulate technical information and convey to non-technical people • Passionate about delivering excellent customer service • Must be able to work effectively in a team environment as well as alone • Excellent written and oral communication skills • Willingness to travel if needed to clients in the Greater Boston area
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