Technical Support Technician - US Remote

October 15

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Motorola Solutions

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Public Safety • Enterprise Security • Two-way Radios • Radios • Land Mobile Radios (LMR)

10,000+

Description

• The Support team is comprised of a group of people supporting Motorola Solutions software and services to the public safety market. • The hours for this position include nights, weekends, and holidays. • This role also has an On Call responsibility. • Responsibilities include supporting and configuring the hardware and software used in customer implementations. • Providing technical support to customers via phone and email as well as responding to tickets through a web portal. • The person selected will be part of our new Escalations Team interacting with Engineering and Development teams for the PremierOne Suite and CommandCentral CAD/Mobile/Records suite.

Requirements

• 3+ years of Technical Customer Support experience. • 2+ years of Public Safety Applications experience involving CAD applications. • Technical knowledge and experience with MS SQL Server, MS Windows Server, MS Ops Manager, and Desktop Operating Systems. • Works well as a single resource, as well a member of a team. • Efficiently troubleshoot and diagnose system issues • Ability to represent yourself and the company with the utmost professionalism. • Ability to pass stringent background checks based on local and Federal fingerprint submissions. • Ability to participate in on-call duties for off-hour issues on a rotational basis. • In depth knowledge of Windows Applications, Servers, and SQL Database Server environments preferred. • Basic Network and Infrastructure knowledge. • Experience with Firewalls and routers; F5 and Fortigate preferred. • Ability to troubleshoot application system issues including hardware, networking, and third party components preferred. • Previous knowledge of the PremierOne Application Suite is a plus.

Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!