Support Engineer

October 10

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Givebutter

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Crowdfunding • Non-profit Organizations • Online Fundraising • Charity • Crowd sourcing

11 - 50

💰 $7M Seed Round on 2022-06

Description

• Givebutter is seeking an exceptional Support Engineer to work closely across the company to improve the integrity and reliability of our products. • As a Givebutter Support Engineer, you will provide vital technical support, both internally and to customers. • You will be responsible for diagnosing and solving complex technical issues and implementing fixes to prevent them from reoccurring. • You will work with our customer-facing teams (Sales, Success, Support) to identify and solve common customer friction points. • You will also play a role in implementing improvements to internal processes, such as those with the Trust & Safety and Data teams. • This role will be responsible for managing the customer support backlog, SLAs, and internal request backlog.

Requirements

• 3+ years of experience with React, building modern, responsive front-end applications • 3+ years of experience with Laravel and PHP • Proficiency in working with REST APIs, code packages, and deployment tools • Experience writing unit and/or integration tests to ensure the reliability of the codebase • Familiarity with React Query, React Hook Form, Tailwind CSS, Zustand, or Svelte is a plus • Experience working with API integrations and troubleshooting, with knowledge of tools like Zapier • Experience with Linear as a ticketing tool is nice but not necessary • Excellent communication and problem-solving skills, with the ability to work cross-functionally and communicate effectively with non-technical team members or customers

Benefits

• Remote Work: Work from anywhere in the United States. • Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts. • Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership. • 401k: We offer access to a retirement planning account for all employees. • Vacation and Holiday: Take up to 15 days of paid vacation time per year plus additional days per year with the company. We also take off all 10+ Federal Holidays and provide 2 floating holidays. • Parental Leave: We offer 12 weeks paid parental leave for both primary and secondary caregivers. • Home Office Stipend: Upgrade your home office with company-sponsored expenses including high-quality laptops, monitors, and modern technology. • Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter. • Professional Development: We offer learning and development reimbursement opportunities. • Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.