Field Support Engineer

October 7

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ZEISS Group

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Optics • Optoelectronics and Precision Mechanics • Binoculars • Microscopy • Eyeglass Lenses

10,000+ employees

Description

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines. • Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being. • Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database. • Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures. • Maintain a spare parts inventory according to company guidelines and return specific spare parts as designated by policy. • Support revenue growth through the promotion and retention of service agreements. • Communications with internal and external customers are professional, calm and pleasant. • Examine difficult customer issues and arrive at a satisfactory result as demonstrated by consistently meeting established customer service levels. • Maintain effective territory management and expense control. • May assist in training and mentoring new hires. • Develop strong relationships with key customers. • Supports the business at trade shows by installing and maintaining equipment. • Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.

Requirements

• Minimum of 5 years of related experience in Electronics, Fine Mechanics, Electro-mechanical, Optics, Data Management, including Networking or Medical Field Service. • BS Engineering, Electronics, Computer Technology, computer networks or related fields preferred. • A+ and Net+ certification and thorough knowledge of ophthalmic anatomy preferred. • Ability to generate satisfactory customer satisfaction results at customers serviced. • Must have good verbal and written communication skills. • Must have strong computer skills; certifications preferred. • Must be able to pass required training to service fine mechanics and optics. • Ability to effectively service equipment as assigned. • Multiple project and time management skills are required. • Experience with several CZM product lines. • Must have a thorough understanding of schematics and complex technical data. • Basic understanding and knowledge of ophthalmic anatomy and diseases of the eye, i.e., CCOA certification or equivalent preferred. • Must be self directed and results oriented.

Benefits

• Medical • Dental • Vision • 401(k) savings plan (+ company match) • Life & AD&D • Disability Insurance • Voluntary benefits, such as Legal Plan, Home/Auto, Pet Insurance & more • Time-off • 8 or more holidays annually • 10 or more vacation days accrued annually • 2 or more floating holidays • Sick days