IT Support Technician
September 18
Description
• Remote troubleshooting of software, hardware, and network issues • Improve PEAKE processes and documentation • Resolve escalations from SDTI • Serve in after-hours on-call rotation • Complete quarterly reviews for clients • Collaborate with Technical Account Manager • Perform after-hours maintenance tasks • Assist with project work as assigned
Requirements
• Excellent customer service skills • Ability to work independently • Understanding of computer hardware • Strong knowledge of Mac and Windows OS • Familiarity with Active Directory and Group Policy • Ability to identify spam and phishing attempts • Knowledge of network troubleshooting • Basic understanding of TCP/IP and security
Benefits
• Independent contractor status • Flexible payment methods including PayPal • Year-end bonus
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