Technical Support Agent

3 days ago

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ecoATM Gazelle

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Retail Automation • Recycling and Refurbishing • Green Technology • Mobile Recycling • Software Development

201 - 500

Description

• This position is responsible for providing ecoATM kiosk technical support to the field operations teams and customers. • You are the first contact of technical support for all ecoATM kiosk locations. • Schedule Expectation: must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support.

Requirements

• High school diploma or GED required; additional technical certification preferred. • Must have 3+ years of experience troubleshooting or repairing of robotics, complex machinery or similar Kiosk Technology. • Experience in a call center environment highly preferred. • Experience with ticket tracking software and technical documentation preferred.

Benefits

• Base pay offered may vary depending on job-related knowledge, skills, and experience. • This position may also be eligible for short-term and long-term incentives based on individual and company performance. • Here at ecoATM/Gazelle we value diversity & belonging.