Technical Support Engineer - 3rd Shift

October 8, 2024

Apply Now
Logo of EasyPost

EasyPost

postage • shipping • API • logistics

51 - 200 employees

☁️ SaaS

🚗 Transport

🔌 API

💰 $25M Series B on 2021-09

Description

• Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. • Shipping, now more than ever, is the backbone of the global economy. • EasyPost solves this problem with the first developer-friendly REST API for shipping. • Join us, and help build the shipping infrastructure of the future. • Work Hours: 12:00 a.m. to 9:00 a.m. Mountain time. • The Technical Support Engineer II provides technical assistance, troubleshooting, and problem resolution to customers. • This role involves diagnosing and resolving technical problems and ensuring customer satisfaction. • Provide first-level contact to customer inquiries and technical issues. • Maintain a professional and courteous demeanor when interacting with customers. • Collaborate with other technical teams and engineers to escalate complex issues.

Requirements

• Bachelor’s Degree in computer science, information systems, information technology, coding certification through a coding bootcamp, or 3+ years of related experience. • Proficient in at least one programming language (C#, VBScript, JavaScript, markup languages, Python, or Java) • Understanding of RESTful APIs, and interpreting requests/responses. • Strong organizational skills. • Basic understanding of SQL database queries. • Basic Windows computer and server administration. • Ability to handle communication with multiple internal teams. • Ability to tailor technical communication with all levels of customer understanding. • Willingness to adapt to an evolving work environment. • Ability to manage multiple projects at one time against timelines. • Sense of urgency to drive customer progress. • Excellent verbal and written communication skills. • A capable quantitative thinker who learns quickly.

Benefits

• Comprehensive medical, dental, vision, and life insurance • Competitive compensation package and equity • 401(k) match • Monthly work from home stipend of $50 net • Flexible work schedule and paid time off • Collaborative culture with a supportive team • A great place to work with unlimited growth opportunities • The opportunity to make massive contributions at a hyper-growth company • Make an impact on a product helping ship millions of packages per day

Apply Now

September 15, 2024

Ensono

1001 - 5000

Support hardware and software systems for desktops, laptops, and peripherals at Ensono.

Discover 80,000+ Remote Jobs!

Join now to unlock all job opportunities.

Find your dream remote job

Discover hidden jobs

We scan the internet everyday and find jobs not posted on LinkedIn or other job boards.

Head start against the competition

We find jobs within 24 hours of being posted, so you can apply before everyone else.

Be the first to know

Daily emails with new job openings straight to your inbox.

Choose your membership

Cancel anytime

Loved by 10,000+ remote workers

Wall of Love

Frequently asked questions

We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.

Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.

Other job boards only have jobs from companies pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internets for jobs and doesn't accept payments from companies. This means we have thousands of more jobs!

New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.

Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.

Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.

Why I created Remote Rocketship

Choose your membership

Cancel anytime

Loved by 10,000+ remote workers
Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or lior@remoterocketship.com