Technical Support Engineer - 3rd Shift

October 8

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EasyPost

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postage • shipping • API • logistics

51 - 200 employees

☁️ SaaS

🚗 Transport

🔌 API

💰 $25M Series B on 2021-09

Description

• Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. • Shipping, now more than ever, is the backbone of the global economy. • EasyPost solves this problem with the first developer-friendly REST API for shipping. • Join us, and help build the shipping infrastructure of the future. • Work Hours: 12:00 a.m. to 9:00 a.m. Mountain time. • The Technical Support Engineer II provides technical assistance, troubleshooting, and problem resolution to customers. • This role involves diagnosing and resolving technical problems and ensuring customer satisfaction. • Provide first-level contact to customer inquiries and technical issues. • Maintain a professional and courteous demeanor when interacting with customers. • Collaborate with other technical teams and engineers to escalate complex issues.

Requirements

• Bachelor’s Degree in computer science, information systems, information technology, coding certification through a coding bootcamp, or 3+ years of related experience. • Proficient in at least one programming language (C#, VBScript, JavaScript, markup languages, Python, or Java) • Understanding of RESTful APIs, and interpreting requests/responses. • Strong organizational skills. • Basic understanding of SQL database queries. • Basic Windows computer and server administration. • Ability to handle communication with multiple internal teams. • Ability to tailor technical communication with all levels of customer understanding. • Willingness to adapt to an evolving work environment. • Ability to manage multiple projects at one time against timelines. • Sense of urgency to drive customer progress. • Excellent verbal and written communication skills. • A capable quantitative thinker who learns quickly.

Benefits

• Comprehensive medical, dental, vision, and life insurance • Competitive compensation package and equity • 401(k) match • Monthly work from home stipend of $50 net • Flexible work schedule and paid time off • Collaborative culture with a supportive team • A great place to work with unlimited growth opportunities • The opportunity to make massive contributions at a hyper-growth company • Make an impact on a product helping ship millions of packages per day