October 8, 2024
πΊπΈ United States β Remote
π΅ $40k - $75k / year
β° Full Time
π‘ Mid-level
π Senior
π Support Engineer
π¦ H1B Visa Sponsor
β’ Maintaining the quality, accuracy, and thoroughness that is part of our high-touch, concierge, technical support. β’ Helping customers and teammates via tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed error reporting, and documentation. β’ Solving tough problems with customer sites, themes, and platform tools that often deal with edge cases and WordPress internals at scale. β’ Handling fast-moving situations and one-off projects involving complex dependencies, multiple partners, and tight timeframes. β’ Observing and relaying chances to make our platform, services, and overall offering more appealing. β’ Building and updating internal and customer-facing documentation.
β’ Excellent communication skills. β’ Self-motivated work ethic. β’ Curiosity and the desire to learn. β’ Proficiency and eloquence in written English. β’ Deep knowledge of WordPress and the underlying code. β’ A strong understanding of the Web; including familiarity with HTML, CSS, PHP, JavaScript, REST APIs, HTTP, DNS, and SVN or Git. β’ Experience working primarily in a customer-facing role, including support and training. β’ Superb troubleshooting skills that help you take big problems and break them down into manageable pieces with elegant solutions. β’ Understanding of issues around scalability and performance. β’ Exposure to monitoring tools such as Kibana and New Relic.
β’ Flexible, remote work arrangements allowing our team members to work when and where they feel best.
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β° Full Time
π‘ Mid-level
π Senior
π Support Engineer
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