Support Engineer, WordPress VIP

October 8, 2024

Apply Now
Logo of Automattic

Automattic

1001 - 5000 employees

Founded 2005

🌐 Web 3

🀝 Non-profit

πŸ’° Funding Round on 2021-05

Description

β€’ Maintaining the quality, accuracy, and thoroughness that is part of our high-touch, concierge, technical support. β€’ Helping customers and teammates via tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed error reporting, and documentation. β€’ Solving tough problems with customer sites, themes, and platform tools that often deal with edge cases and WordPress internals at scale. β€’ Handling fast-moving situations and one-off projects involving complex dependencies, multiple partners, and tight timeframes. β€’ Observing and relaying chances to make our platform, services, and overall offering more appealing. β€’ Building and updating internal and customer-facing documentation.

Requirements

β€’ Excellent communication skills. β€’ Self-motivated work ethic. β€’ Curiosity and the desire to learn. β€’ Proficiency and eloquence in written English. β€’ Deep knowledge of WordPress and the underlying code. β€’ A strong understanding of the Web; including familiarity with HTML, CSS, PHP, JavaScript, REST APIs, HTTP, DNS, and SVN or Git. β€’ Experience working primarily in a customer-facing role, including support and training. β€’ Superb troubleshooting skills that help you take big problems and break them down into manageable pieces with elegant solutions. β€’ Understanding of issues around scalability and performance. β€’ Exposure to monitoring tools such as Kibana and New Relic.

Benefits

β€’ Flexible, remote work arrangements allowing our team members to work when and where they feel best.

Apply Now

Discover 80,000+ Remote Jobs!

Join now to unlock all job opportunities.

Find your dream remote job

Discover hidden jobs

We scan the internet everyday and find jobs not posted on LinkedIn or other job boards.

Head start against the competition

We find jobs within 24 hours of being posted, so you can apply before everyone else.

Be the first to know

Daily emails with new job openings straight to your inbox.

Choose your membership

Cancel anytime

Loved by 10,000+ remote workers

Wall of Love

Frequently asked questions

We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.

Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.

Other job boards only have jobs from companies pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internets for jobs and doesn't accept payments from companies. This means we have thousands of more jobs!

New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.

Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.

Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.

Why I created Remote Rocketship

Choose your membership

Cancel anytime

Loved by 10,000+ remote workers
Built by Lior Neu-ner. I'd love to hear your feedback β€” Get in touch via DM or lior@remoterocketship.com