Field Support Engineer - II

October 9

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ZEISS Group

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Optics • Optoelectronics and Precision Mechanics • Binoculars • Microscopy • Eyeglass Lenses

10,000+

Description

• Installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation. • Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. • Completes and submits field service reports daily and weekly expense reports as per company policies. • Maintains spare parts inventory according to company guidelines. • Supports revenue growth through the promotion and retention of service agreements. • Interfaces with customers professionally and engages in potential instructional duties.

Requirements

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service. • BS in Electronics, Engineering, or Computer Technology and related fields preferred. • A+ and Net+ certification preferred. • Ability to think through difficult customer issues and generate satisfactory customer satisfaction results. • Must be self-directed, able to work independently with limited management oversight. • Must have good verbal and written communication skills. • Must have strong computer skills. • Must be able to pass required training to service fine mechanics and optics. • Ability to effectively service the equipment on which training is completed. • Multiple project and time management skills are required.

Benefits

• Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Vacation and sick pay