Field Service Technician

4 minutes ago

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Strong Technical Services

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Strong Technical Services is a company that provides managed services and digital signage support, focusing on a wide array of products such as displays, projectors, audio equipment, and networking solutions. They offer nationwide service and have a commitment to customer support, operating 24/7 to meet various technical needs. Strong Technical Services also features a customer portal for remote access and management of services.

Remote Infrastructure Managemennt • Remote Network, Device, and System Management • Remote Technical Services • Managed IT Services • Managed Field Services

51 - 200 employees

Founded 1932

🤝 B2B

🛍️ eCommerce

📱 Media

📋 Description

• The Field Service Technician is responsible for providing customers with technical support and services; including but not limited to preventive maintenance, installation, site surveys, demand and emergency services specifically related to digital cinema equipment. • Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc. • Provides demand service for customers; determines and executes a support plan • Tests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment • Examines equipment and assemblies for defects and replaces defective components. • Repairs equipment and performs field testing. • Resolves firmware and software issues • Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products • Records, analyzes, and inform appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting • Installs electronic or digital equipment and tests • Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel • Willing to take ownership and take on other duties as assigned

🎯 Requirements

• Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience • Experience with electronics related to the Pro-Av market • Familiarity with computer and networking concepts and architecture • Experience with digital cinema equipment is preferred • Strong attention to detail • Proficient with MS Office • Exceptional customer service skills required • This position requires a valid, state issued driver’s license • This position requires the ability to stand, sit, squat and bend for a period of time • Excellent communication skills, both verbal and written • Comfortable working in a high-stress, face-paced environment with shifting priorities • Excellent time management, organizational, and analytical skills • Self-starter who can find and resolve issues as they are identified • Ability to successfully interface with a wide range of personnel within the organization

🏖️ Benefits

• Competitive compensation and benefits • A fun environment that fosters energy, creativity and results • Highly collaborative and flexible working environment • High-caliber partnerships and on-going opportunities to work with industry leaders and experts • We invest in, and use, the latest technologies