Technical Support Representative

October 11

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Veralto

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Water Quality • Product Quality & Innovation

10,000+

Description

• Perform duties while meeting established team & individual goals including response time, resolution time, 1st time resolution rate, and lead generation. • Provide quality communication with customers, dealers, and internal departments. • Manage customer relationships regarding calibration, operation, and troubleshooting. • Use specified applications to ensure accurate processing and raise issues when necessary. • Promote teamwork and interact positively with teams and departments. • Work with the 2nd level Support Team for escalations and feedback.

Requirements

• High School diploma with a minimum of 3 years of technical customer service experience; Associate's or Bachelor's degree preferred • Ability to learn and understand technical product and software applications. • Proven interpersonal, verbal and written communication skills, and organizational skills for frequent internal and external customer contact. • Fluency in a foreign language is a plus. • Must be proficient with computers, use of PC, data entry, and word processing. • Experience with call center phones is a plus. • Must have ability to work effectively in a team environment.

Benefits

• Comprehensive benefits package (medical, dental, vision & more) eligible on day 1 of employment • Annual bonus as well as annual salary review • Permissive paid time off policy emphasizing flexibility and trust • 14 paid Holidays! • Training and development opportunities • 401K savings plan + company match • Tuition reimbursement • Paid Parental Leave • Veralto Wellbeing Program, with rewards • Employee Assistance Program (legal, financial, and counselling resources)