Tier 2 Support Engineer

November 24

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Description

• Provide unparalleled support and guidance to customers • Resolve complex customer inquiries • Investigate and troubleshoot using SQL and databases • Build and improve support processes • Collaborate with Customer Success, Product, Marketing, and Engineering teams

Requirements

• 2+ years of experience in technical customer support • Strong SQL experience, both writing and understanding queries, and familiarity with data stores and databases • Git or other version control experience • Strong strategic and analytical thinker with exceptional execution and problem-solving capabilities • Strong communication skills, both verbal and written. Comfortable discussing technical information to users and client support teams • Ability to quickly learn new software concepts • Ability to prioritize and manage several projects efficiently with a high level of autonomy. • Acute attention to detail; you live for the thrill of connecting the dots • A clear, concise, empathetic writer and exceptional communicator who can internalize customers' feedback and effectively advocate for their needs • Organized and self-motivated individual, comfortable operating within ambiguity • Strong self-starter who thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats and own end-to-end processes and follow-up • Customer centric and friendly - driving to achieve a happy customer, not just a resolution • Bonus if you have: • Experience working in startup companies. • Experience in retail or grocery • Spark experience. • Python or scripting experience. • Degree in Computer Science or related field.