Help Desk Support Technician

November 22

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LVT (LiveView Technologies)

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Live Streaming Video • Data Aquisition • Off-Grid Power and Communication Systems • Mobile Video / Instrumentation Trailers • Video Software as a Service (VSaaS)

501 - 1000 employees

🔐 Security

☁️ SaaS

🔧 Hardware

Description

• You are the lifeline for all technology needs within the organization. • You will empower team members across all departments to have the greatest measure of success in their respective roles. • You will resolve incidents, help identify the root cause of problems to prevent further incidents and fulfill requests for service. • You will help team members become more self-sustaining by creating comprehensive and simple FAQ and how-to knowledge articles. • You will assist with the AV needs of the organization. • You will assist users from all departments and provide white glove support for executive leadership as needed. • Respond to user requests for technical assistance in person, via phone, email, or chat. • Diagnose and resolve technical hardware and software issues • Identify and escalate complex technical issues when necessary • Record, track, and document help desk requests and actions taken using the ticketing system • Assist with installation, configuration, and ongoing usability of computers, peripheral equipment, and software • Provide basic training and guidance to end-users to prevent recurring issues • Maintain technical documentation and procedures for troubleshooting • Monitor and update systems, ensuring compliance with IT policies and standards • Perform routine maintenance and updates for equipment and software as needed • Collaborate with other IT team members to improve service and processes • Ability to troubleshoot common hardware issues (e.g. printers, monitors, mobile devices) • Strong attention to detail and a proactive approach to problem-solving • Basic networking knowledge (e.g., TCP/IP, DNS, VPN) • Proficiency in Windows and macOS operating systems

Requirements

• Education: High school diploma or equivalent required • Experience: 1+ years of experience in a help desk, IT Support, or similar technical role • CompTIA A+, Network+, or other relevant certifications • Experience with ITIL processes or similar frameworks • Familiarity with ticketing systems like Jira ServiceDesk, ServiceNow, or Zendesk

Benefits

• Comprehensive health, vision, and dental benefits for you and your family. • 401(k) With up to 4% match • Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being • Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success. • Paid Parental Leave - To help your growing family while you’re away from work. • Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse. • Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year. • Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness. • And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.