Monarch is the most comprehensive platform for managing your personal finances. 

Monarch Money

Marketing

Create and execute lifecycle marketing initiatives to drive activation, engagement, and retention.

• Lead and manage retention and growth (winback) lifecycle marketing campaigns from end-to-end.
• Develop a cohesive strategy for both marketing and transactional communications (across email and push notifications), to ensure a streamlined point of view for all communications going out to our members.
• Build quarterly roadmap of campaigns and tests that align to business goals and strategy.
• Employ multi-variant testing, holdout groups, etc to confidently measure the impact of lifecycle campaigns on key business metrics.
• Analyze campaign performance, share learnings and turn insights into actionable strategies that increase conversion to paid subscription and long term retention.
• Leverage qualitative and quantitative insights to inform lifecycle campaign briefs, including re-imagining our welcome series, ongoing product education, segmented nurture campaigns and renewal reminders.
• Be a key partner in our communications strategy for new product and feature launches, newsletter sends and community-building efforts.
• Lead the redesign of our email design and template system.

Senior Lifecycle Marketing Manager

Graphics Designer

Create visually striking marketing materials for various channels to drive engagement.

• We are seeking a talented and experienced Senior Visual Designer to join our growing marketing team.
• In this role, you will be responsible for creating visually striking and effective marketing materials that enhance our brand and drive engagement.
• You will work closely with our marketing, product, and content teams to design assets for various channels, including paid and organic social media, email campaigns, banner ads, and product launches.

Senior Visual Designer

Customer Success

• Engage with customers on escalated tickets to ensure their issues are resolved satisfactorily and promptly, providing a high level of customer service and support.
• Respond to questions from customer support agents and provide necessary guidance and assistance on their tickets, helping them to resolve customer issues efficiently.
• Analyze customer issues to identify recurring trends or opportunities for improvement within Customer Success functions, and work with the team to develop and execute effective solutions.
• Develop comprehensive internal documentation and training materials for agents, ensuring they have the resources they need to perform their duties effectively.
• Occasionally conduct training sessions for customer support agents, equipping them with the knowledge and skills required to handle customer inquiries and escalations effectively.
• Regularly update and maintain external help content in our Help Center, ensuring that customers have access to accurate and helpful information.
• Perform quality assurance checks on agent work, providing feedback and flagging areas for improvement to team leads to ensure a high standard of customer support.
• Oversee the bug escalation process by identifying issues, coordinating with relevant teams to resolve them, and ensuring that customers are kept informed throughout the process.

Senior Customer Success Manager

Security Engineer

• Monarch came out of private beta in early 2021 and has quickly become one of the premier ways to manage your financial life.
• Founding team consists of product-driven, serial entrepreneurs with multiple exits.
• CEO was one of the original creators of Mint.com.
• Fully-remote team open to applicants within a 5-hour time zone difference of US Pacific Time.
• Passionate about building a company, product, and brand that customers and employees love.
• Well-funded by top venture firms and angel investors.

Lead Security Engineer

Full-stack Engineer

• As one of our first full-stack engineers, you will play a critical role in growing and evolving our web and mobile app.
• You will be more than just a software craftsperson; you will also be a thought partner in building a product, company, and culture we are proud of.
• You will have significant input into the processes, rituals, and tools we use in order to create a high performing engineering team.
• You will typically work with a lot of autonomy, and be expected to "own" the full implementation of whatever you work on.

Senior Product Engineer (US)

• Lead the development of software solutions to enhance cloud efficiency, including automation scripts. Tooling, and infrastructure as code (IaC).
• Influence the features and direction of our platform with your own ideas.
• Provide infrastructure support for engineers on team.
• Align with product and org objectives, and coordinate with cross-functional teams on delivering key results.
• Participate in an Oncall rotation to support the uptime and availability of the platform.

Software Engineer, Infrastructure & Platform

Senior Product Engineer (LatAm)

Machine Learning Engineer

• Our founding team consists of product-driven, serial entrepreneurs with multiple exits. Additionally, our CEO was one of the original creators of Mint.com and has a unique perspective on what is needed to meet consumers' needs in this market.
• We are passionate about building a company, product, and brand that both customers and employees love. We are well-funded by top venture firms and angel investors.
• We founded the company as a fully-remote team (pre-Covid!) and are open to applicants that live within a 5-hour time zone difference of US Pacific Time.

Remote Jobs at Monarch Money

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Senior Lifecycle Marketing Manager

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Senior Visual Designer

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Senior Customer Success Manager

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Lead Security Engineer

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Senior Product Engineer (US)

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Software Engineer, Infrastructure & Platform

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Senior Product Engineer (LatAm)

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Lead Software Engineer, Machine Learning

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